Support

I didn't get my sign-in code

It can take a minute to arrive, so check your junk folder and check you typed your email address correctly. A code lasts 10 minutes and stops working after three wrong tries, so ask for a new one if yours has run out.

If you signed up with Apple or Google, use that button instead: you don't need a code.

My invite code doesn't work

Capitals don't matter, and neither does the dash in a code from a colleague. If the app still refuses it, it says why:

• The code has been used up, has expired or has been turned off. Ask whoever gave it to you for a new one.
• The organisation is full, or its trial has ended. Ask its owner to choose a plan.

Each person can have one free trial, so a code won't start a second.

How do I invite colleagues?

In the app, open your organisation and tap Invite colleagues. Share the message that comes up, for example in your school's WhatsApp group. It has a link to get the app and your organisation's code. Your colleague installs the app, taps Have an invite code? and enters the code.

On the web app, the code is on the Members page. Owners and admins can turn it off or make a new one, which stops the old one working.

My trial has ended

How We Coach stops working for everyone in the organisation until the owner or an admin chooses a plan. Your training cards, Session Plans and clips are kept, and clips you recorded before the end still upload.

If you're the owner or an admin, open the app and choose a plan on the screen you see. If you're another member, ask your organisation's owner to choose one. If you need more time, email us.

Download my data

In the app, go to You, then Download my data. On the web app, it's in the account menu. We email you a link to a zip file, and the link works for 7 days.

It holds your profile and what's in your Personal account: your words and your original videos, clips, images and documents. Cards made in an organisation belong to the organisation, so its owner or an admin gets those with Download organisation data, on the organisation's screen in the app or its page on the web app.

Delete my account

In the app, go to You, then Close your account. Deleting is permanent, so download your data first if you want a copy. You can also do it on the web or by email: see how to delete your account and what is removed.